Frequently Asked Questions
Everything you need to know about our luxury cashmere and services.
What makes N.Peal cashmere so special?
We source only the finest Mongolian cashmere, prioritizing long, fine fibers that offer exceptional softness, insulation, and durability for a lifetime of wear.
How should I care for my cashmere garments?
We recommend hand washing in cool water with a specialist cashmere detergent. Lay flat to dry on a towel and avoid wringing or hanging, which can distort the shape.
Do you offer international shipping?
Yes, we ship globally. Delivery times and costs vary by destination, but we provide tracked express shipping options to ensure your luxury items arrive safely.
What is your return policy?
We offer a 28-day return period for all unworn items in their original packaging with tags attached. Please note that bespoke or personalized items are non-returnable.
Can I have my order gift wrapped?
Absolutely. Every N.Peal order arrives in our signature luxury packaging. You can also add a personalized gift message at checkout for a special touch.
How do I find the right size?
Each product page features a detailed size guide. Our garments generally follow a classic fit, but we recommend checking specific measurements to ensure the perfect silhouette.