Returns & Exchanges
We want you to be completely satisfied with your N.Peal purchase, which is why we offer a 28-day window for returns or exchanges on all unworn luxury cashmere items. Please ensure all original tags remain attached and the garments are returned in their original packaging to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place your items in their original N.Peal box or a secure mailing bag, ensuring you include the completed returns form inside.
Label and Post
Print your prepaid shipping label from the portal, affix it to the outside of your parcel, and drop it off at your nearest authorized collection point.
Processing and Refund
Once our quality control team receives and inspects your return, your refund or exchange will be processed within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing